Understand incoming work
Pull useful details from emails, forms and documents without somebody retyping them.
Practical AI automation for growing businesses
Let AI handle the admin that slows your business down.
I combine practical AI with reliable automation to understand incoming work, update your systems and keep enquiries, quotes and handovers moving—without taking judgement away from your team.
Sprint
£2,500
Care
£249/month
Delivery
10 business days
- Keep the software that already works
- Use AI only where it adds value
- Keep people in control of judgement
Where AI earns its place
Give the repetitive work to AI. Keep the decisions.
AI can understand messy emails, enquiries and documents. Automation moves the work. Your team stays in control whenever context, risk or judgement matters.
Prepare the next step
Draft replies, create records and suggest actions using information and rules your business approves.
Keep people in control
Route unusual, sensitive or uncertain work to a person with the useful context already gathered.
Surface what needs attention
Flag stalled work, exceptions and repeated questions before they quietly become expensive problems.
A live AI support system built by Fascia
A customer asks. The answer is already on its way.
AI understands the request, checks the customer's real account details and solves what it safely can. Anything needing judgement goes back to the team with the context attached.
Live
Running now
AI-assisted
Routine resolutions
Human
When needed
Customer support, without the inbox chase
Live- 01
A customer gets in touch
Their message starts the process as soon as it reaches support.
- 02
It finds the full picture
The conversation, orders, subscriptions and open tasks are checked together.
- 03
AI handles the repeatable work
An approved answer is sent and the support record is updated automatically.
- 04
People handle the exceptions
Sensitive or uncertain cases return to the team with the useful context already gathered.
What changed for the team
Before
- Searching across different tools
- Repeating the same checks
- Simple requests waiting in the queue
After
- One joined-up customer picture
- Everyday questions move straight away
- Judgement calls stay with people
The result
- Customers get answers sooner
- Agents spend less time searching and copying
- Important details are checked before a response
- Uncertain cases are never guessed at
- Records stay updated without another admin task
- The team can see what happened afterwards
Anonymised live implementation. It is running in a real support environment; no client or customer data is shown.
Problems Fascia can solve
Where could your business run without the chase?
You do not need to know which AI or automation you need. Start with the work that repeats, stalls or gets missed.
Capture every enquiry
Bring website, email and other enquiries into one visible queue with a clear owner and next action.
Follow up quotes
Trigger reminders and accountable follow-up before good opportunities quietly go cold.
Handover won work
Create the right job records, tasks and notifications when a quote becomes an instruction.
Collect documents
Chase certificates, photos, approvals or customer details without relying on a manual reminder list.
Keep customers updated
Send useful status messages when work reaches an agreed stage, while keeping exceptions visible to the team.
See what needs attention
Surface overdue actions, stalled jobs and useful management information without rebuilding reports by hand.
Start small, improve more over time
More than one problem. One sensible place to start.
Fascia can improve several parts of the business over time. The first sprint focuses on one priority so the cost, risk and result stay clear.
- 01
Show me the bottleneck
Explain what is being chased, copied, delayed or missed.
- 02
Choose the best first move
I map the process and confirm the smallest useful scope before you commit.
- 03
Prove it, then expand
We test the first result safely and sequence further improvements only when they make sense.
How delivery works
A clear path from daily frustration to work that simply flows.
Start with the process worth fixing first. Once it works, Fascia can tackle the next bottleneck without turning the first project into an open-ended transformation.
- Step 1
Capture the enquiry
- Step 2
Create one clean record
- Step 3
Assign the next action
- Step 4
Follow up and report
Simple starting price, ongoing support
A clear first result, with room to expand.
The listed price covers one defined priority process. Additional processes can follow as separate sprints after the first result is working.
Build
£2,500
£1,250 to book, £1,250 before activation
- —One priority process, including its connected steps
- —Up to four existing tools
- —Workflow map and approval before build
- —Inactive build, fixtures and failure testing
- —Team UAT, documentation and one revision
- —A prioritised roadmap for sensible follow-on improvements
- —Activation only after written approval
Required care
£249/month
Starts at activation
- —Monitoring and failure checks
- —45 minutes of minor changes each month
- —One-business-day first response
- —Unused time does not roll over
- —Additional work at £95/hour
- —Three-month minimum, then 30 days’ notice
Third-party subscriptions are paid directly by the client. No VAT.
Common questions.
Show me where AI could help
What keeps slipping, repeating or getting chased?
You do not need to design the solution. Tell me what wastes time or gets missed, and I’ll identify where AI automation could create the clearest result.
contact@fasciaweb.co.ukStart with the biggest bottleneck